FAQ

Do you have additional questions for us? Our FAQs may have your answer.

 

1. What is 543 Konse Konse?

543 Konse Konse is a product of cGrate Zambia that enables individuals and businesses to process electronic payments, such as the sale of airtime and bills, cash deposits and withdrawals, bulk payments, merchant payments and empowers it’s merchants with easy access to short-term loans.

2. What channels can I use to process payments on the 543 Konse Konse platform?

Merchants have the option to use the 543 Merchant App, POS, USSD by dialing *543#, the online portal at online.543.co.zm, or direct till integration.

3. Where are your branches located?

You can either deposit in our bank accounts or from any of our outlets/pay points – as listed below:

Lusaka

Kitwe
Along kabelenga Avenue, Near cavmont Bank opposite Puma gas station

Ndola
Located at Rekay’s mall, next to food lovers Along President Avenue

Choma
Located along Livingstone Rd at Choma garage next to spar

Chipata
Located at Kapata Market along Kafula Rd next to Chimano auto spares at plot 51318

4. What transactions can I process on the 543 Platform?

You can sell Airtime on all three networks, Zesco, Dstv, Gotv, Topstar, Liquid Telecom, MTN direct Bundles, Multichoice Hardware, accept payments, withdraw or deposit cash, collect ZRA Tax payments and FISP payments.

5. What are the benefits you have over your competitors?

When you acquire a machine, we also give you marketing material to promote your product (i.e. Poster) and give you free paper roll according to your usage.

You get support through our responsive sales team at our call-center that operates from 07:30 to 21:00 hrs Mon to Friday and 08:00hrs to 17:00hrs Saturday and Sunday to assist with all your queries you may have.

We also have regional sales managers that visit our merchants frequently to assist with any trouble shooting.

Unified Platform: You have access to all major banks, mobile money services, bill payments, and airtime providers in one place.

Multiple Transaction Channels: Our service are accessible via *543#, 543 App, online portal, POS, till integrations, and 543 Pay on WhatsApp.

Merchant Support Services: Includes tax payments across channels and merchant loans for working capital.

Dedicated Support Team: Provincial sales teams and a customer experience team available daily, with support via WhatsApp, calls, and social media.

Digital Payments: Service like CashOuts and Merchant Payments help merchants receive payments digitally.

A reliable system that ensures merchants never lose business.

Real time settlement of funds to all banks.

The ability to process bulk payments.

Reliable System: Real-time fund settlement and minimal service disruptions.

Bulk Payment Capability: Convenient for large-scale transactions.

6. What Documents do I need to open a 543 Merchant account?

7. What are the fees & commissions for the available services on the machine?

 

Description Basic
Machine price K3,750
Airtel 3.50%
MTN 3.50%
Zamtel 4.50%
DStv 1%
GOtv 1%
Topstar 1%
Zesco 1%
Liquid Telecom 5%
MLife 3%
POS Paper Free
Machine Repairs As per quote

 

Transaction Amount(K) Transaction Fee(K)
Between 1 to 150 5
Between 150 to 300 5
Between 300 to 500 5
Between 500 to 1,000 5
Between 1,000 to 3,000 5
Between 3,000 to 5,000 5
Between 5,000 to 1,0000 5
Above 10,000 5

 

8. What is 543 Pay?

543 Pay is a product that allows customers to access their bank or mobile money account through WhatsApp or SMS.

9. How can I access 543 Pay?

To register you need to save the 543 Pay contact “+260 211 840 008,” then send “Hello” on the “WhatsApp” chat Alternatively you can send “Hello” via “SMS” to “543” and follow the instructions.

10. Is it anyone that can register for 543 Pay?

Customers who hold a bank account registered for mobile banking or have a mobile money account.

11. How safe is 543 Pay?

543 Pay is very secure. To transact successfully you need to enter your PIN. In this case you enter your mobile banking or mobile money PIN.

12. How do I make a payment, withdraw or deposit at a 543 merchant?

Or you need to do is log onto your WhatsApp or SMS chat, Type your transaction e.g.;

543 Konse Konse
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Copyright 2019 cGrate. All rights reserved
543 is a product of cGrate Zambia