FAQ

Do you have additional questions for us? Our FAQs may have your answer.

 

1. What is 543 Konse Konse?

543 Konse Konse is a product of cGrate Zambia that allows individuals and businesses to sell airtime and settle bills electronically.

2. How much does a 543-machine cost?

Our 543 point of sale machine cost ZMK 2,399

3. What packages do you offer?

4. Where are your branches located?

You can either deposit in our bank accounts or from any of our outlets/pay points – as listed below:

Lusaka

Kitwe
Along kabelenga Avenue, Near cavmont Bank opposite Puma gas station

Kasama
Located at Walukundo Complex, near the traffic lights Along Mika Rd

Ndola
Located at Rekay’s mall, next to food lovers Along President Avenue

Choma
Located along Livingstone Rd at Choma garage next to spar

Chipata
Located at Kapata Market along Kafula Rd next to Chimano auto spares at plot 51318

5. What can I sell on the machine?

You can sell Airtime on all three networks, Zesco, Dstv, Gotv, Topstar, Vodafone, Liquid telecom, MTN direct Bundles, AfriBus and withdraw or deposit cash for Investrust & Indo Zambia Bank Customers.

6. What are the benefits you have over your competitors?

When you acquire a machine, we also give you marketing material to promote your product (i.e. Poster).

And give you free paper roll according to your usage.

You get support through our responsive sales team at our call-center that operates from 7:30am to 22:00pm to assist with all your queries you may have.

We also have regional sales managers that visit our merchants frequently to assist with any trouble shooting.

7. What Documents do I need to open a 543 Merchant account?

8. I wanted to make a Dstv/Gotv Transaction, but the response is that the amount submitted is less

Our POS machines automatically connect you immediately payment is made but the machine cannot upgrade/downgrade your bouquet. You will need to contact Multichoice to have your account Upgraded/Downgraded to the bouquet that you wish to pay.

9. What are the fees & commissions for the available services on the machine?

 

Description Basic
Machine price K2 399
Airtel 3.50%
MTN 3.75%
Zamtel 4.50%
Vodafone 5%
DStv 1%
GOtv 1%
Topstar 1%
Zesco 1%
Liquid Telecom 5%
Afribus 2%
MLife 3%
POS Paper Free
Machine Repairs As per quote

10. What is 543 Pay?

543 Pay is a product that allows customers to access their bank or mobile money account through WhatsApp or SMS.

11. How can I access 543 Pay?

To register you need to save the 543 Pay contact “+260 211 840 008,” then send “Hello” on the “WhatsApp” chat Alternatively you can send “Hello” via “SMS” to “543” and follow the instructions.

12. Is it anyone that can register for 543 Pay?

Only customers that have accounts with our partnered banks and mobile money service providers can access 543 Pay. Current partners are Indo Zambia Bank, Investrust & Zamtel.

13. How safe is 543 Pay?

543 Pay is very secure. To transact successfully you need to enter your PIN. In this case you enter your mobile banking or mobile money PIN.

14. How do I make a payment, withdraw or deposit at a 543 merchant?

Or you need to do is log onto your WhatsApp or SMS chat, Type your transaction e.g.;

543 Konse Konse
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Copyright 2019 cGrate. All rights reserved
543 is a product of cGrate Zambia